Spotlight’s On: Dena Terashima

BCP has many departments and hundreds of employees. Do you know the function of each department? Or the role of many of our staff members? Each month, we’ll spotlight a staff member or department. Last month we interviewed BCP’s Special Donations Representative, Tim Somera. This month, we’d like to introduce you to Dena Terashima! 

What’s your job title? And what do you do?
I am the Hospital Services Supervisor and I guarantee a high level of internal/external customer service is practiced in the department. My job also includes training, scheduling, counseling and performance evaluations for dispensers and drivers. In addition, I monitor blood component inventory and manage outdates, as well as inspect and communicate with hospitals to ensure all service-related issues are addressed and remedied.

Describe your typical day at work.
I start the day at the desk taking and filling morning blood component needs. This gives me great insight into what our hospitals need and I take this to the morning meeting. There is a lot of paperwork to review, training to facilitate and projects to keep me busy and out of trouble.

What do you like best/most about your job?
The wonderful people I work with, of course. There is a variety of experience, strengths, and challenges that makes us such a well-balanced team.

What are the challenges? How do you overcome them?
The hardest thing for me is trying to keep on top of everything that comes my way on a daily basis. Organization and flexibility is the key to the madness. I have a great support system and everyone is very patient with me, so I feel confident that I will establish a better working system with time.

How long have you worked at BCP?
I started in the Components Lab in 2007, moved to Technical Operations - Quality Control at the end of 2007 and then transferred to Hospital Services in 2009.

Thanks you Dena for all of your hard work to make sure the hospitals we serve have the blood they need to keep saving lives! We’re so glad to have you!

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